At SERENA we are committed to respecting your privacy and protecting your personal information.
We will be completely transparent about the data we collect and the use we make of it, directly or through our service providers.
If you notify us that you do not wish to continue receiving commercial updates, we will stop sending them. Although we will continue to send you important information related to a product or service that you have purchased.
We will adopt any means necessary to protect your information, and to keep it safe by having mechanisms in place to recover it in the case of a disaster or endangering situation. In the case of any occurrence that results in something being beyond our control, we will contact you in order to notify you about what specific information may have been compromised.
We will respect data protection rights and do our best to give you control over your own information.
If you have any questions, please get in touch with us by writing to our Data Protection Delegate at email@example.com
Treatment of your personal data
What do mean by Personal Data?
The information that you have provided us through online forms, or that has been collected personally or indirectly by one of our collaborators, and/or at fairs and exhibitions in which Serena has participated. Also included are the methods of tracking activity within our website; in which can include Name, Surname, Phone, Address, Email, IP Address, and preferences or interests in the products or services we offer.
What do we use your Personal Data for?
To contact you with important information about the products/services that you may have purchased with us, as well news and commercial content relevant to your interests. Plus, we monitor your interaction with our website in order to improve your online experience, and to create analytical and administrative reports that will help us the operation of the company.
Likewise, we reserve the right to use this information to comply with any legal obligation deriving from the company’s own activity, and in safeguarding your own integrity as well as that of third parties.
When will we send commercial communications?
Periodically or sporadically, when we participate in events and promotions that may be of interest to you. If you do not want to receive commercial information you can end your subscription using the following link: Unsubscribe
How long do we store your personal information?
In the event that you decide not to continue receiving our commercial information, your information will be kept for a period of up to 90 days after your notification.
Which countries do we send your information to?
Your personal data may be sent to third parties that are located outside the country in which you are located and outside the European Economic Area. The use of tools for the treatment of your information entails including global suppliers from which you can consult this information on their own sites.
What rights do you have and how can you exercise them?
In accordance with European regulations you have the right to access, rectify, suppress and oppose the use of your personal data, as well as its portability. To exercise your rights, please contact our Delegate for Data Protection in firstname.lastname@example.org or file a claim with the Corresponding Data Protection Authority.